Digital Transformation, AI, and Tech Literacy

Technology isn’t replacing leaders, but it is redefining leadership. Today’s leaders need a working knowledge of digital tools, data, and even AI to stay relevant. For funeral professionals, this may look like livestreaming services, digital planning tools, or AI-powered scheduling and communication platforms.

Being tech-literate doesn’t mean being a tech expert—it means being open to new solutions and encouraging your team to experiment. Leaders who embrace technology send a powerful message: we’re not afraid of the future, we’re preparing for it. And in doing so, they help their businesses serve families in more accessible, meaningful ways.