Innovation, Creativity & Problem-Solving

Great leaders don’t just solve problems—they innovate. They ask new questions, reimagine traditions, and look for better ways to serve. In funeral service, innovation may mean offering unique celebration-of-life options, rethinking aftercare programs, or finding creative ways to connect with families digitally.

Creativity in leadership doesn’t discard tradition—it expands it. By blending legacy with fresh ideas, innovative leaders create experiences that honor the past while meeting the present. Families remember leaders who dared to make service personal and meaningful in new ways.